How to view and pay your invoices Print

This article explains how to find, review and pay your PlayNHost invoices from the Client Area.

Step 1 – Log in to the Client Area

1. Open your browser and go to https://playnhost.com/billing.
2. On the login page, enter your Email Address and Password.
3. Click Login to access your Client Area.

Step 2 – Go to your invoices

4. Once logged in, look for the menu that contains your billing options. Depending on the layout, this may be labelled Billing or show a direct link such as Invoices.
5. Click Invoices (or Billing → My Invoices) to open the list of all invoices on your account.
6. You will now see a table with your invoices, including:
   • Invoice #
   • Date
   • Due Date
   • Total
   • Status (for example: Paid, Unpaid, Overdue)

Step 3 – Open an invoice

7. Find the invoice you want to view or pay. Unpaid invoices will usually show the status Unpaid or Overdue.
8. Click the Invoice # or the View icon next to it to open the invoice details page.
9. On the invoice page you can see:
   • Which services the invoice is for.
   • The billing period (for example, one month or one year).
   • Any discounts, taxes or credits applied.

Step 4 – Pay an invoice

10. On the invoice page, look for the Payment Method dropdown or box.
11. Select your preferred payment method from the available options.
12. Click the Pay Now button.
13. You will be redirected to the secure payment page for the chosen method. Follow the instructions on that page to complete the payment.

Step 5 – Confirm that the invoice is paid

14. After a successful payment, you will be redirected back to the invoice page or the Client Area.
15. The invoice status should now show as Paid.
16. If the invoice was for a new service, the service will normally be activated automatically as soon as the payment is confirmed.

Troubleshooting

• I do not see any invoices
  Make sure you are logged in with the correct email address. If you have multiple accounts with us, invoices are only visible under the account that placed the order.
• My payment was taken but the invoice still shows Unpaid
  Wait a few minutes and refresh the page. If the status is still Unpaid, please open a ticket and include the invoice number and payment reference.
• I cannot complete the payment
  Try a different payment method if available, or contact your bank or payment provider. If the problem continues, open a support ticket so we can check the invoice from our side.

If you need help with a specific invoice or payment, please open a ticket from the Support → Submit a Ticket section in the Client Area and include your Invoice #.