How our refund policy works Print

This article explains how refunds work at PlayNHost, which services are eligible, and how to request a refund from your account.

1. Which services are eligible for a refund?

New purchases for the following services are covered by our money-back guarantee:

• Minecraft servers and other game servers ordered from the MINECRAFT HOSTING or GAME SERVERS pages.
• Discord bot hosting ordered from the DISCORD BOT HOSTING page.

The refund policy applies to new orders only. Renewal payments and long-term usage are normally not refundable unless required by law or explicitly stated otherwise in our Terms of Service.

2. Refund time window (72 hours for all)

All eligible services share the same refund rule:

You can request a full refund within 72 hours (3 days) of your first payment for a new service.

• The 72-hour period starts from the time the order is successfully paid.
• After 72 hours have passed, the service is no longer covered by the money-back guarantee.

If you make multiple services in a single order, the guarantee applies to each new service individually, based on its activation time.

3. Conditions for a refund

To be eligible for a refund you must:

• Submit your refund request within 72 hours of the service being paid/activated.
• Request the refund through your Client Area as described below, or by contacting Support.
• Not be in serious violation of our Terms of Service (for example, abuse, fraud, or illegal activity).

Refunds normally cover only the hosting service fee. Domain registrations, third-party licences, and other external costs are usually non-refundable.

4. How to request a refund

Step 1 – Log in to the Client Area

1. Go to https://playnhost.com/billing.
2. Log in with your Email Address and Password.

Step 2 – Open the service you want refunded

3. Go to your list of services (for example, Services → My Services).
4. Find the server or bot you want to refund.
5. Click the service name or the Manage / View Details button.

Step 3 – Use the refund option or open a billing ticket

6. If you see a Refund or Request Refund button for the service, click it and follow the on-screen steps.
7. If there is no direct refund button, open a ticket from Support → Submit a Ticket and choose the Billing or Refund department if available.
8. Include:
   • The service name or ID.
   • Your order date.
   • A short note that you are requesting a refund under the 72-hour money-back guarantee.

5. When will I receive my refund?

• Once your refund request is approved, we will process the refund to your original payment method where possible.
• Processing time varies by payment provider. In most cases it can take a few business days for the refund to appear on your statement.
• If your payment method does not support direct refunds, we may offer an alternative solution (for example, account credit), in line with our Terms of Service and local regulations.

6. Important notes

• Do not open bank or card chargebacks before contacting us. Chargebacks can slow down the process and may lead to automatic account restrictions.
• Once a refund is issued, we may terminate the related service and remove its data. Make sure you download any backups you want to keep before requesting a refund.

If you are unsure whether your service is covered or if the 72-hour window has passed, please open a ticket from the Support → Submit a Ticket section in the Client Area and we will review your case.