How to change your billing cycle or payment method Print

This article explains how to change the billing cycle for a service (for example, from monthly to yearly) and how to change the payment method used for your invoices.

Part 1 – Change the billing cycle for a service

Step 1 – Log in to the Client Area

1. Go to https://playnhost.com/billing.
2. Enter your Email Address and Password, then click Login.

Step 2 – Open the service you want to change

3. In the Client Area home, go to your list of services (for example, Services → My Services).
4. Find the server or product whose billing cycle you want to change.
5. Click the service name or the Manage / View Details button to open the Product Details page.

Step 3 – Use the Upgrade/Downgrade option

6. On the Product Details page, look for an option such as Upgrade/Downgrade (usually in the sidebar or in the Actions section).
7. Click Upgrade/Downgrade.
8. You will see a list of available plans and billing cycles for this service.
9. Select the same plan with a different billing cycle (for example, Monthly → Annually) or choose a different plan if you also want to change resources.
10. Review the price and any pro-rated amount shown, then click Continue or Choose Product to generate the upgrade invoice.
11. Pay the upgrade invoice to apply the new billing cycle. Your next renewal will now follow the new cycle.

Note: If you do not see an Upgrade/Downgrade option for your service, please open a ticket and we can adjust the billing cycle for you manually if it is supported for that product.

Part 2 – Change your payment method

Option A – Change the payment method for a single invoice

12. From the Client Area, go to Billing → My Invoices (or click Invoices if you have a direct link).
13. Open the invoice you want to pay.
14. On the invoice page, look for the Payment Method dropdown.
15. Select your preferred method (for example, a different card or provider).
16. Click Pay Now and complete the payment using the new method.

Option B – Change your default payment method for future invoices

17. In the Client Area, go to your account settings. This may be labelled something like Account → Payment Methods or included under Account Details.
18. Add or update your saved payment method if needed (for example, add a new card).
19. Set your preferred method as the default if the option is available.
20. New invoices created after this change will normally use the new default method automatically. You can still change it per invoice using Option A.

Troubleshooting

• I do not see an Upgrade/Downgrade option
  Some services may not support self-serve billing cycle changes. Open a ticket and include the service name; our team will confirm what is possible.
• The upgrade invoice looks wrong
  Upgrade invoices can include pro-rated amounts (credit for unused time plus charge for the new cycle). If something looks incorrect, do not pay it and open a ticket so we can review it.
• I changed my card but an old one was still charged
  Check which payment method is selected on the invoice itself. If an old method is still selected, change it using the Payment Method dropdown before paying.

If you are unsure which billing cycle or payment method is best for you, or if you need us to change something manually, please open a ticket from the Support → Submit a Ticket section and include the name of the service.